Support Policy Page
SUPPORT POLICY
1. Scope of Support
We provide customer support for:
- Product inquiries
- Order confirmation and delivery issues
- Basic operational guidance for purchased items
2. Warranty & Repairs
- Any warranty provided is store-specific and limited in duration if stated.
- We do not support repairs for damage caused by misuse, accidents, water, power fluctuations, or unauthorized repairs.
3. Support Channels
Support is available via phone, email, WhatsApp, App, website and in-store visits.
4. Response Time
We aim to respond within 24–48 business hours, excluding weekends and public holidays.
Pat Thomas iCare Pro is a trusted electronics and lifestyle retail brand based in Kumasi, Ghana, committed to providing quality smartphones, Apple devices, phone accessories, and electronic essentials at competitive prices.
Located at Oheneba Osei Bonsu Plaza, Adum Kumasi, we serve individuals, businesses, and resellers with carefully sourced products, reliable customer service, and secure payment.
